Privacy Policy

At Rapid Restoration Group, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, request an estimate, or contact us for emergency restoration services.

1. Information We Collect

We collect information that you voluntarily provide to us when requesting an inspection, calling our emergency line, or submitting forms on our website. This information may include:

• Personal Identifiers: Full name, email address, phone number, and physical property address.
• Service Details: Information regarding the water damage, mold growth, or storm issues affecting your property.
• Insurance Information: Homeowners insurance company name, claim numbers, and adjuster contact details when direct insurance billing is authorized.

2. How We Use Your Information

We use the collected information to deliver our emergency services, coordinate dispatch teams, and process billing. Specifically, we use your data to:

• Respond immediately to water damage, structural drying, and cleanup requests.
• Schedule daily moisture-monitoring visits to track dry-standards.
• Communicate directly with your homeowners insurance provider to submit moisture logs, photo documentation, and itemized billing.
• Improve our website performance and localized SEO search experience.

3. Telephone & SMS Communication Consent

By providing your telephone number on our emergency intake forms, you consent to receive telephone calls and text messages (SMS/MMS) from Rapid Restoration Group regarding dispatch coordination, moisture monitoring schedules, and estimation quotes.

• Text messages may be sent using automated systems. Consent is not a condition of purchasing any service.
• Opt-Out: You can opt-out of receiving text messages at any time by replying STOP to any message you receive.
• Help: Reply HELP for customer support assistance, or contact us directly.
• Message and data rates may apply. Your phone details will never be shared with third parties for marketing or advertising purposes.

4. Data Sharing & Disclosure

We value your trust. We do not sell, rent, or trade your personal information to third-party marketers. We only share your data with:

• Your homeowners insurance carrier or public adjuster as authorized by you to facilitate direct claim billing.
• Licensed sub-contractors (e.g., plumbers, reconstruction carpenters) who require job site addresses to perform authorized repairs.
• Law enforcement or regulatory authorities where required by Florida state laws.

5. Data Security

We implement industry-standard physical and digital security measures to safeguard your personal identifiers. Secure socket layer (SSL) encryption is used on all lead capture form endpoints on our site to prevent unauthorized access.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

• Email: info@rapidrestorationgroup.com
• Office Address: 1234 SE 47th St, Suite 101, Cape Coral, FL 33904
• Phone: 877-745-4510